I suppose I should have been a bit suspicious when I purchased a new mobile phone contract last year. After years with Orange, I decided to shift to O2 to get the deal I wanted on a new Blackberry Pearl. It took ages to get the authorisation for the contract through. It surprised me a little at the time. After all, I have no debt, have never paid my credit card late (in fact I always pay it off in full every month), haven’t had a bank load or any other finance for probably over 18 years and we always pay our bills on time.
Anyway, bringing the story up to date, we went into Thomas Cook recently to book a holiday. After much searching, we found the deal we wanted and were chatting to the travel agent about payment. My original plan was to put the lot on my credit card and clear it when the bill came in, but that would have attracted an additional 2% surcharge as they pass on what the credit card company charges them to the punter (i.e. me).
“Ah,” said the travel agent. “If you apply now for one of our Thomas Cook Visa cards, you can pay for it on that, you don’t attract the 2% surcharge and you earn loyalty points towards future holidays”. Well, for the 2%, it was probably worth the hassle, so we went through the motions. The last screen that came up after she’d entered all our details in said that my application would have to be referred to their credit checking department so they were unable to authorise the application there and then.
Jingle, jingle went the alarm bell.
In the post yesterday morning was a letter from Thomas Cook Credit Cards saying that in view of my low credit score, they’d turned down my application for a card.
Mrs Woolforbrains and I had a chat about it and decided that I probably had a low credit score because there was no information in the system about me, so in an effort to find out more, I rang the application department hotline.
“Sorry, but we can’t tell you why you’ve been refused” they said, but I did get out of them that they checked against Equifax, one of the major credit checking agencies. Armed with this information, I forked out £14.95 to get my credit report today online from Equifax.
Guess what?
It’s Excellent. All green. A credit score of around 485 (’excellent starts at 475).
The letter from Thomas Cook said my score was too low.
Other than the fact that they probably wouldn’t make any money out of me in interest charges (and neither do my current card issuers) which was the only reason I could think of that they could turn me down (which isn’t in fact in my credit file anyway), I can’t find any reason why I should be refused.
It’s actually quite embarrassing actually. The same day in the travel agents, a lady turned up with her husband’s card to pay for their holiday. The agent said even though this lady knew her husband’s PIN, she couldn’t use the card, but she was at liberty to apply for her own. This lady did so and got one on the spot.
This beggars the question, with a documented excellent credit rating, why the hell can’t I get a credit card? If I went out tomorrow to buy a new car, would I be declined finance? If I went to try and take out a new mobile phone contract, would I have to suffer the indignity of having that turned down?
Perhaps, in our debt-obsessed culture , it’s something I don’t have enough of? Perhaps I should default on a few payments or get a CCJ (County Court Judgement) or something? All these would affect my credit rating, but most importantly, they’d give the credit checking agencies more information about me to go on, and the card issuers might feel happier that they were going to get some money out of me in interest charges.
Rest assured, I’m not going to go down that path which leaves me safe in the knowledge that I’m probably just going to continue to be a bad credit risk with an unblemished credit history.
The saga doesn’t quite end there though. I have been in touch with Thomas Cook Visa and requested that they clarify exactly why they declined my application. Watch this space…